TUKTUK – NO REFUND POLICY

This No Refund Policy (“Policy”) applies to all users (“User” or “You”) of the Tuktuk App (“Application”, “We”, “Us”, “Our”) who purchase, subscribe to, or use any paid feature, including but not limited to audio calls, chat sessions, premium memberships, or any other paid services made available within the Application. By using the Tuktuk App, You agree to the terms mentioned herein.

1. No Refund Once Service Begins

No refund shall be processed once an audio call or chat session has been initiated or connected, irrespective of the duration or outcome of the interaction. Once a session starts, it is deemed as a service fully rendered.

2. No Refund for Completed or Ongoing Orders

Once a paid service (call, chat, or subscription) has been successfully purchased or executed, no refund or cancellation request will be entertained under any circumstances. The risk and responsibility of using the Application services carefully lies entirely with the User.

3. Technical Issues or Network Failures

Tuktuk is not responsible for any network-related issues or technical difficulties arising due to the User’s device, internet connection, signal strength, or environment. It is the sole responsibility of the User to ensure a stable network, proper signal strength, and suitable environment before initiating a call or chat session.

No refund shall be processed for call drops, weak connections, voice clarity issues, background noise, or disconnections caused by the User’s device or network. Once a call or chat session is initiated, it will be deemed a completed service, and no refund or compensation shall be issued.

4. No Refund for Personal Dissatisfaction

Tuktuk does not guarantee the accuracy, tone, personality, or expectations from any chat or voice interaction. Refunds will not be issued for dissatisfaction based on the content, emotional response, or perceived authenticity of the communication. Users are advised to use discretion while engaging in calls or chats. All interactions on Tuktuk are for social and entertainment purposes only.

6. Duplicate or Failed Transactions

If a payment is deducted twice or a technical error occurs during the payment process:

• If the amount is deducted twice, Tuktuk will credit the duplicate amount as equivalent coins to the User’s Tuktuk wallet.
• If a transaction fails and no service or coins are received, the equivalent coin value will be added after successful verification.

No direct refund to a bank account, card, or payment gateway will be made. All such cases will be verified and resolved within 10 business days.

7. Refund Method

All approved credits (for duplicate payments only) will be added as Tuktuk Coins to the User’s in-app wallet. These coins can be used for future calls, chats, or any in-app purchases. No cash, UPI, or bank refund will be provided under any circumstance.

8. Limitation of Liability

The services provided by Tuktuk are meant solely for social, entertainment, and connection purposes.

Tuktuk does not assume any responsibility for:

• The nature or outcome of the conversations.
• Any emotional or psychological impact of the communication.

Refunds will not be provided for such grounds.